How Your Personal Information is Used

When purchasing from this website you will be asked to provide certain information by filling in a checkout form. This data includes items such as your name, contact details, installation address details and credit card or other payment details. We will store this data on our secure web server and use it to fulfil our agreement with you or to take steps at your request prior to entering into an agreement with you. We will periodically review your personal information to ensure that we do not keep it for longer than is permitted by law.

We may use information that you provide or that is obtained by us to register you with our platform and to manage the account you hold with us. We may also you this data to provide you with relevant information though our service status and marketing channels. If you are a B2C customer (consumer), we will not send you marketing materials without your explicit consent.

In addition we may gather other information about your use of the website, by the use of cookies – see our Cookie Policy.

If you do not wish to receive information about our products and services which may be of interest to you, you can contact us to remove you from the mailing list. Simply visit the support section of your customer portal for details. 

How secure is the information I provide to you?

We take our customer privacy extremely seriously. We will treat all of your information in strict confidence and we will take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. You accept the security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

Do you disclose my personal information to anyone else?

We do not disclose your personal information to any third parties, with the exception of being required to by law in the event of it being requested by a relevant government law enforcement agency. 

AVERio uses cookies and third party cookies to make your browsing experience more efficient and enjoyable. This includes Google Analytics (see below). For full details about our cookie policy, please see our Cookie policy.

Google services

We use Google Analytics to help us understand which pages are useful to our users and what factors might influence a user to make a purchase. The type of information Google Analytics provides includes:

• traffic source data or information about where website users originate e.g organically via search engine, paid search traffic, traffic from email campaigns etc.
• content data or information about your behaviour on our website including the URLs of pages that you look at, and how you interact with page content

Due to the nature of the Google Analytics service, the anaonymous information we are provided by Google is also used by that company to inform its services to us and other business users. We do not share our marketing data except as described with Google and that is restricted to data derived from your use of our website.

Google is located in the US and stores information there; however Google subscribes to the Privacy Shield framework which provides protection for personal data relating to EU subjects.

The use of Google services is undertaken in our legitimate business interests in promoting and selling our products.

Your data protection rights

You have the right to ask for a copy of the personal data we hold that relates to you.
If you think that information about you which we hold is incorrect or misleading, you have the right to have the information corrected provided you can demonstrate that it is incorrect.
You can request the erasure of personal data relating to you in certain circumstances, where we do not require it to meet a legal obligation.
You can request the restriction of processing so that your records are maintained beyond our usual retention period.
You have the right to object to processing on the grounds that it causes you damage or distress and the right to take away a copy of your personal data in electronic format in certain circumstances.
If you would like to complete any of the above requests, you can do so by emailing privacy@averio.co.uk

If you are unhappy about the way we use your personal data or the way in which we respond to your request to exercise your data protection rights, you can contact the Data Protection Officer at AVERio,  Piccadilly Business Centre, Aldow Enterprise Park, Manchester, M12 6AE — but you also have the right to lodge a complaint with a supervisory authority, the Information Commissioner at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

How can I get my name removed from the AVERio mailing list?
If you want to be removed from our mailing list, please send an email to privacy@averio.co.uk with the word ‘remove’ in the subject line and the email address that you wish to be removed within the email. Please note that it may take up to 28 days to action your request. 

How do I change any details stored on my AVERio account?

Your username and password must be kept confidential by you and must not be disclosed to, or shared with, anyone. Where you do disclose to, or share with anyone your username/ password you are solely responsible for all activities undertaken on our Website using your username/ password.

You can change the password associated with your account by logging into the AVERio portal and select “My Profile”. Your username cannot normally be changed. 

If you want us to correct or change any personal or other information about you held by us, please let us know by e-mail or via the Support Portal.

How can I contact you?

If you have any comments or queries in connection with our privacy policy or would like to know what information we are holding for you and how we use this, privacy@averio.co.uk

Changes to policy

We may amend and update this policy from time to time. Any changes in the future will be posted on this page. The date of the latest update to this privacy policy is set out at the top of this policy.